Cancellation & Refund Policy
Clear, transparent guidelines governing wallet reload reconciliations, failed bank transactions, and refund resolutions.
1. Wallet Reload & Cancellation Overview
Once funds are successfully deposited and game balance has been credited to your active Teen Patti Online account, cancellation of that specific top-up is not permissible. This protocol protects game table integrity and complies with anti-money laundering (AML) controls across Indian skill gaming platforms.
2. Failed Payment Reconciliations
Occasionally, inter-bank server timeouts or UPI gateway delays may cause funds to be debited from your bank account without an instantaneous credit to your game wallet. In such instances:
- Automated Reconciliation: Our automated gateway reconciles pending payments every 30 minutes. Most delayed credits reflect within 2 hours.
- Source Reversal: If payment aggregators are unable to confirm credit within 24 hours, the debited amount is automatically reversed back to your originating bank account or UPI VPA within 3 to 5 business days in accordance with RBI guidelines.
3. Duplicate & Erroneous Debits
If your bank statement reflects a double deduction for a single wallet reload request, please notify our customer care team immediately with the following details:
- Your registered 10-digit mobile number and in-game Player ID.
- Bank Transaction Reference Number (UTR / RRN).
- Screenshot of the payment receipt or SMS confirmation.
Upon verification with our acquiring payment partner, verified excess charges are initiated for refund directly to source within 48 hours.
4. Cashout & Withdrawal Protocol
Players may withdraw eligible game balances at any time, subject to standard verification:
- Minimum Cashout: ₹100 per transaction.
- Turnaround Timeline: Payouts via UPI (PhonePe, Google Pay, Paytm) or IMPS are typically processed within 3 to 15 minutes.
- Statutory Tax Deduction: Section 194BA of the Income Tax Act requires a 30% TDS on net winnings at the time of cashout.
5. Contacting the Billing & Settlement Desk
For urgent assistance regarding transaction disputes, payment slips, or banking queries:
Support Email: support@teenpatti-online.com
Grievance Redressal: grievance@teenpatti-online.com
Support Hours: 24 Hours / 7 Days a Week
